Shipping policy
Thank you for shopping with Thrixlab. This Shipping Policy outlines how we handle the delivery of your orders.
Order Processing Time
All haircare orders are processed within 1-2 business days after payment confirmation. All hair extensions orders take 2-4 business days as some products are "made on order".
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Time
We offer reliable shipping through trusted courier partners. Estimated delivery times are as follows:
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Standard Shipping: 4-7 business days
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Express Shipping (where available): 1-3 business days
Please note that delivery times may vary due to factors beyond our control such as weather, courier delays, or public holidays.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout. Free shipping may be available on orders above a certain amount, which will be clearly mentioned on the website.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and link to track your package.
Shipping Restrictions
Currently, we ship only within India. We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.
Lost or Delayed Shipments
If your shipment is delayed or lost, please contact us at thrixlabprofessional@gmail.com. We will work with the courier service to resolve the issue as quickly as possible.
Incorrect Shipping Address
Please ensure your shipping address is accurate at the time of placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
For any questions related to shipping, please contact us at:
Email: thrixlabprofessional@gmail.com